Return & Refund Policy

Last Updated: July 22, 2025

Thank you for shopping at AquilVision, operated by Aquilops LLC. We want you to be completely satisfied with your purchase—whether it's a physical product or digital content.

🛍 Physical Products – 30-Day Return Policy

You have 30 days from the date of delivery to request a return for physical products.

To be eligible for a return:

Items must be unused, unworn, and in original condition

All tags and original packaging must be intact

Proof of purchase is required

Return must be initiated within 30 days

How to start a return:

Email us at sales@aquilops.com with your order number and reason for return

Wait for return authorization and instructions

Once approved, you’ll receive a prepaid return label and packing instructions

Ship the item using the provided label

⚠️ Items sent back without return authorization will not be accepted.

Return Address:
Aquilops LLC
7901 4th St N STE 300
St. Petersburg, FL 33702
USA

💾 Digital Products – Limited Return Policy

Due to their nature, digital products are handled differently.

Instant Downloads

No returns after download is accessed

24-hour return window if technical issues prevent download

48-hour window if the product significantly differs from its description

Digital Services & Subscriptions

7-day return window for unused services

No refunds for partially used subscriptions

Cancel before the next billing cycle

Custom Digital Work

No refunds once production has started

Full refund if we cannot deliver as agreed

🚨 Damaged or Incorrect Items

Please inspect your order upon delivery. Contact us within 48 hours if:

The item is damaged

You received the wrong product or quantity

Parts or accessories are missing

The download is corrupted or non-functional

🚫 Non-Returnable Items

Physical Products:

Perishables (e.g., food, flowers, plants)

Custom or personalized items

Personal care products (e.g., beauty or health items)

Hazardous materials or flammable goods

Final Sale or Clearance items

Gift cards or store credit

Digital Products:

Downloaded files or software

Used services or expired subscriptions

Custom digital work once creation has begun

Digital gift cards or credit

🔁 Exchanges

Physical items: Return the item and place a new order after return approval

Digital items: No exchanges; contact us with specific concerns

🌍 International & EU Customers

EU Residents – 14-Day Cooling-Off Period

You may cancel your order within 14 days for any reason

Items must be unused and in original packaging

Return shipping is at your expense unless the item is defective

Digital Content:

Right to cancel only before download starts

Once download begins, you waive your cancellation rights

💳 Refunds

Processing Timeline:

2–3 business days to inspect returned items

24 hours for refund approval notification

5–10 business days for funds to reach your payment method

Banks may take an extra 3–5 days

Refund Method:

Original payment method (default)

Store credit (available upon request)

We do not refund to alternate payment methods

Partial Refunds:

Items without original packaging

Signs of use beyond standard inspection

Late returns (within 60 days): 50% refund

🧾 Digital Product Terms

Digital products are licensed, not sold

Personal use only—no resale, redistribution, or sharing

Please check compatibility before purchase

30-day technical support is included

Compatibility issues after download are not refundable

Free updates will be provided when available

Discontinued products remain accessible in your account

📦 Shipping & Fees

Physical Products:

Free return shipping for damaged or incorrect items

Customer pays for change-of-mind returns

15% restocking fee for opened software/electronics (if resellable)

Digital Products:

No shipping or restocking fees

📩 Contact Us

For return or refund requests, email:
sales@aquilops.com
Use subject line: "RETURN REQUEST – [Order Number]"
Include your order number, item details, and reason for return

We aim to respond within 24 hours (Mon–Fri, 9AM–5PM EST)